Privacy Policy

1. About this Privacy Policy

This Privacy Policy explains how BUILD IT CP LTD ("BUILD IT CP", "we", "us" or "our") collects, uses, stores and protects personal information when people interact with our website, applications, software platform, products, services and communications.

This policy applies to visitors, prospective customers, customers, authorised platform users, early-access users, people who contact us, and other individuals whose personal information we process in connection with operating BUILD IT CP.

It is intended to cover current and future BUILD IT CP services where those services fall within the purposes described in this policy.

2. Who We Are

BUILD IT CP LTD provides construction management technology designed to connect site and office operations through a single platform.

Depending on the circumstances, BUILD IT CP LTD may act as either a data controller or a data processor under applicable data protection law.

Where we decide why and how personal information is processed, for example when managing our website, prospective customers, subscriptions, marketing or business relationships, BUILD IT CP LTD generally acts as the data controller.

Where a customer uses BUILD IT CP to process personal information about its own employees, workers, subcontractors, clients or other project participants, the customer will generally determine the purposes and means of that processing and BUILD IT CP may act as a processor on the customer's behalf.

Privacy enquiries can be sent to: hello@builditcp.com

3. Information We May Collect

The personal information we collect depends on how you interact with BUILD IT CP and which services or features are used.

Account and contact information

• Name
• Business email address
• Telephone number
• Company or organisation
• Job title or role
• Account identifiers
• User permissions and access levels

Customer and subscription information

• Company details
• Subscription or package information
• Number of users
• Billing information
• Payment and transaction records
• Early-access, Founding Customer or promotional status

Payment card details may be processed by authorised third-party payment providers. BUILD IT CP does not need to store complete payment card details where payments are handled securely by those providers.

Project and construction information

Information entered, uploaded, generated or otherwise processed through the platform may include:

• Project names and project information
• Site information
• Snags and defects
• Requests for Information (RFIs)
• Site diaries
• Programmes and project schedules
• Drawings and documents
• Photographs and attachments
• Project correspondence
• Trade and subcontractor information
• Cost, commercial and expense information
• Reports and records generated through the platform

Workforce and attendance information

Where enabled by a customer, BUILD IT CP may process workforce information such as:

• Worker or user names
• Company or employer
• Trade or role
• Clock-in and clock-out records
• Working hours
• Attendance records
• Labour information
• Project or site allocation
• Location information associated with attendance events

Location information may be used to confirm that an attendance action, such as clocking in or out, occurred at or near an authorised project location where this functionality is enabled.

Voice and audio information

BUILD IT CP includes or may include voice-enabled features. Where these features are used, we may process:

• Voice recordings
• Audio files
• Speech-to-text transcriptions
• Commands and information provided by voice
• Information generated from those commands

Voice information may be processed to understand user instructions, create or retrieve project records, populate platform functions and provide requested services.

Photos, receipts and uploaded documents

Users may upload photographs, receipts, invoices, drawings, documents and other files. These files may contain personal information depending on their contents.

BUILD IT CP may use automated technologies to extract, categorise, organise or analyse information contained within these files.

Technical and usage information

We may collect technical information including:

• Device and browser information
• IP address
• Operating system
• Login and authentication information
• Security and audit logs
• Feature usage
• Error and diagnostic information
• Website and application interaction information

4. How We Collect Information

We may receive personal information:

• Directly from you
• From your employer or organisation
• When an authorised user creates or manages an account
• When information is entered or uploaded to BUILD IT CP
• When you use voice, photo, attendance or other platform features
• When you request a demonstration or join a waiting list
• When you register for early access or a BUILD IT CP event
• Through LinkedIn or other business and marketing channels
• Through our website
• Through communications with us
• Automatically through the operation and security of our services

5. How We Use Personal Information

We may use personal information to:

• Provide and operate BUILD IT CP
• Create and manage customer and user accounts
• Authenticate users and control access
• Provide project management functionality
• Process voice commands and transcriptions
• Process photographs, receipts and documents
• Provide workforce and attendance functionality
• Generate reports and project records
• Provide AI-assisted and automated features
• Manage subscriptions and payments
• Respond to enquiries and demonstration requests
• Manage waiting lists and early-access programmes
• Provide customer service and technical support
• Improve the performance, usability and reliability of our services
• Develop and improve BUILD IT CP features
• Detect, investigate and prevent fraud, misuse or security incidents
• Maintain appropriate audit and security records
• Communicate important service information
• Send marketing communications where permitted
• Comply with legal, regulatory and contractual obligations
• Establish, exercise or defend legal claims

6. Artificial Intelligence and Automated Processing

BUILD IT CP uses or may use artificial intelligence, machine learning, speech processing, optical character recognition and other automated technologies to provide platform functionality.

These technologies may be used to:

• Convert speech into text
• Interpret voice commands
• Assist with creating snags, RFIs, diary entries and other records
• Search and organise project information
• Extract information from photographs, receipts and documents
• Categorise or organise uploaded information
• Assist with reports, summaries and project information
• Improve workflow efficiency

Automated features are intended to assist users. Customers and users remain responsible for reviewing information where appropriate before relying on it for important project, commercial, employment, health and safety, contractual or legal decisions.

We do not intend to make solely automated decisions about individuals that produce legal or similarly significant effects unless appropriate safeguards and a lawful basis are in place.

7. Our Lawful Bases for Processing

Where UK data protection law applies, we process personal information only where we have an appropriate lawful basis.

Depending on the circumstances, this may include:

• Contract – where processing is necessary to provide services you have requested or to perform a contract.
• Legitimate interests – where processing is reasonably necessary to operate, secure, develop or promote our business and services and those interests are not overridden by individual rights.
• Legal obligation – where processing is necessary to comply with applicable law.
• Consent – where consent is required or is the most appropriate lawful basis. Where processing relies on consent, consent may be withdrawn subject to applicable law.

Where BUILD IT CP acts as a processor for a customer, the customer is generally responsible for determining the lawful basis for the personal information it instructs us to process.

8. Location and Geotagging

Certain BUILD IT CP features may use device location information.

For example, location information may be associated with workforce clock-in or clock-out events to help customers verify attendance at an authorised construction project or workplace.

BUILD IT CP does not intend geolocation functionality to be used for unnecessary continuous tracking of individuals. The precise operation of location features may depend on customer configuration, device permissions and the functionality being used.

Customers using workforce location functionality are responsible for ensuring that their use of the feature is lawful, fair and appropriately communicated to affected workers.

9. Marketing and Early Access

If you request a demonstration, register your interest, join a waiting list, register for an event or early-access programme, or otherwise ask to hear from BUILD IT CP, we may use your contact information to communicate with you about our services.

This may include information about product availability, demonstrations, early access, Founding Customer programmes, product updates and relevant BUILD IT CP services.

You can ask us to stop sending direct marketing communications at any time by using an unsubscribe option where provided or by contacting hello@builditcp.com.

10. Sharing Personal Information

We do not sell personal information.

We may share or provide access to personal information where reasonably necessary with trusted organisations that help us operate BUILD IT CP, including providers of:

• Cloud hosting and data storage
• Database and authentication services
• Software infrastructure
• Artificial intelligence and machine-learning services
• Speech and transcription services
• Email and communications services
• Payment processing
• Analytics and diagnostics
• Security, monitoring and fraud prevention
• Customer support
• Professional legal, accounting or advisory services

Service providers are expected to process personal information only for appropriate purposes and subject to suitable contractual and security safeguards where required.

We may also disclose information where required by law, court order, regulatory authority, or where reasonably necessary to protect BUILD IT CP, our customers, users or others.

If BUILD IT CP is involved in a merger, acquisition, financing, restructuring or sale of all or part of the business, information may be transferred as part of that transaction subject to appropriate legal safeguards.

11. International Data Transfers

Some technology or service providers used by BUILD IT CP may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to protect that information. These may include using adequacy regulations, recognised contractual safeguards or other lawful transfer mechanisms.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, maintaining appropriate business and project records, resolving disputes, enforcing agreements, meeting security requirements and complying with legal obligations.

Retention periods may vary depending on the type of information, contractual requirements, customer instructions, legal obligations and the nature of the relevant construction project or service.

Where BUILD IT CP acts as a processor, retention and deletion of customer data may also be governed by our agreement with the relevant customer.

13. Information Security

BUILD IT CP takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Measures may include authentication, access controls, role-based permissions, secure hosting, logging, encryption where appropriate, backups and other security controls.

No internet-based service can guarantee absolute security. Customers and users should also protect their login credentials and devices and notify us promptly if they suspect unauthorised access.

14. Customer Responsibilities

Construction companies and other organisations using BUILD IT CP may upload or process personal information relating to their employees, workers, subcontractors, clients and other project participants.

Those customers are responsible for ensuring they have an appropriate lawful basis for the information they process through BUILD IT CP and for providing any privacy information required to their personnel or other affected individuals.

Customers must not use BUILD IT CP to collect or process personal information unlawfully.

15. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request transfer of certain information where applicable
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Raise concerns about how your information is processed

These rights are subject to legal conditions and exceptions.

If BUILD IT CP processes your information solely on behalf of one of our customers, we may need to refer your request to that customer or assist the customer in responding.

To make a privacy request, contact: hello@builditcp.com

16. Cookies and Similar Technologies

Our website and services may use cookies, local storage or similar technologies where necessary to operate, secure and improve our services.

Where non-essential cookies or technologies require consent under applicable law, appropriate information and consent controls will be provided.

17. Third-Party Websites and Services

BUILD IT CP may contain links to third-party websites or integrate with third-party services.

Those organisations may process personal information under their own privacy policies. BUILD IT CP is not responsible for the privacy practices of independent third parties.

18. Children's Privacy

BUILD IT CP is designed for professional and business use and is not intended as a consumer service for children.

We do not knowingly seek to collect personal information directly from children through our website for marketing purposes.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business operations.

The latest version will be published on this page and the "Last updated" date will be changed where appropriate.

Where a change materially affects how we process personal information, we will take reasonable steps to provide additional notice where required.

20. Contact BUILD IT CP

If you have questions about this Privacy Policy, want to exercise a data protection right or have concerns about how your information is handled, please contact:

BUILD IT CP LTD
Email: hello@builditcp.com
United Kingdom

21. Complaints

We would appreciate the opportunity to resolve any privacy concern directly. You can contact us at hello@builditcp.com.

You may also have the right to complain to the UK Information Commissioner's Office (ICO), the UK's independent data protection regulator.